PRIVACY POLICY

Lumen Drive Private Limited

For Lumen Grid and Mobile Application

1. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where required to do so by applicable Indian laws, or where we have a good-faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may also disclose personal information to law-enforcement authorities, third-party rights owners, or other relevant parties where we reasonably believe such disclosure is necessary to enforce our Terms of Use or this Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public.

2. LINKS TO OTHER PORTALS

Our portal and/or app may contain links to third-party payment portals or service providers that may collect personally identifiable information about you. Lumen Grid and its portal/app are not responsible for the privacy practices or content of such linked portals. Any information transmitted directly to third-party payment portals, including credit card, debit card, BHIM, UPI, or other payment information, will be governed by the privacy and data-protection policies of those third parties and will not fall under the scope of this Privacy Policy. Where available, we may provide users with access to the relevant privacy or data-protection policies of linked service providers upon request.

3. SECURITY PRECAUTIONS

Our portal/app has reasonable security measures in place to protect against the loss, misuse, unauthorized access, disclosure, alteration, or destruction of information under our control. Once your information is in our possession, we follow appropriate security guidelines and safeguards designed to protect it against unauthorized access.

4. CHOICE / OPT-OUT

We will provide users with the opportunity to opt out of receiving non-essential communications, including promotional or marketing-related communications, where such communications are sent by us after an account has been created.

5. ADVERTISEMENTS

We may use third-party advertising companies to serve advertisements when you visit or use our portal/app. Such companies may use information about your visits to this and other portals/apps, subject to applicable law and their own privacy practices, in order to provide advertisements about goods and services that may be of interest to you. Such information should not include your name, postal address, email address, or telephone number unless separately disclosed and consented to as required by applicable law.

6. YOUR CONSENT

By using the Lumen Grid and/or app, and/or by providing your information, you consent to the collection, use, processing, and sharing of the information you disclose in accordance with this Privacy Policy, subject to applicable law. If we make material changes to this Privacy Policy, we will publish the updated policy on the relevant page of our portal/app so that you can remain informed about what information we collect, how we use it, and the circumstances in which it may be disclosed.

7. YOUR RIGHTS

7.1 Right to Obtain Information

You retain the right to request and obtain specific information concerning the processing of your personal data, subject to applicable law. This may include information regarding processing activities, the categories or identities of third parties with whom we have shared your personal data (where applicable), and the scope and nature of the personal data being processed.

7.2 Right to Withdraw Consent

You retain the right to withdraw your consent for the processing of your personal data by writing to us, subject to applicable law. This may include withdrawal of consent for marketing communications, other communications, and requests for deletion of your account and associated personal data. Upon receiving a valid withdrawal or deletion request, we will take appropriate action within a reasonable period, except where retention is necessary for legal, regulatory, security, fraud-prevention, dispute-resolution, or legitimate business purposes permitted by law. Any consequences resulting from withdrawal of consent, including limitations on access to certain services, may be borne by the user.

7.3 Right to Correction and Completion

You retain the right to request correction, completion, or updating of personal data that you have provided to us. You are responsible for providing information that is accurate, verifiable, authentic, and complete, and for promptly updating information where it becomes inaccurate or incomplete.

7.4 Right to Grievance Redressal

If you believe that our processing of your personal data is not in accordance with applicable law or is in breach of this Privacy Policy, you may raise your concerns with us and we will make reasonable efforts to address and resolve them promptly. You may also have the right to approach the relevant data-protection or regulatory authority, where applicable under prevailing law.

7.5 Right to Nominate Representatives

Where provided under applicable law, you may have the right to nominate an individual to exercise your data rights on your behalf in specified circumstances. Any nominated representative must act in accordance with applicable data-protection laws and any requirements prescribed thereunder.

QUESTIONS?

For any questions, concerns, requests, or grievances regarding this Privacy Policy or the handling of personal data by Lumen Grid, please contact us through the official contact details published on the Lumen Grid website or mobile application. [Insert Lumen Grid official privacy/support email address here.]